FAQs
FAQs
HOURS OF OPERATION
What are Legend Amrapali’s hours of operation?
- Monday- Friday, 10:30am to 6:30pm IST
- Closed on Sunday and Indian national holidays
SHIPPING
DOMESTIC SHIPPING
Do you offer free shipping?
- We offer free shipping on all orders delivered in India & Internationally.
- Contact your local postal service for information regarding the duties and taxes required to receive international jewelry shipments.
Will my purchase be insured during shipping?
- All shipments are fully insured by the shipping partner.
How can I track my order?
- We will send you a shipping confirmation that will contain your tracking number. We encourage you to create a Legend Amrapali account to track orders, share your wish list, and expedite checkout.
INTERNATIONAL SHIPPING
Can I ship to an international address?
- Yes, we ship internationally.
- To place an order, contact Client Services.
- All international shipments must have the same billing and shipping address. The party receiving the international shipment is responsible for all import duties and taxes required by local governments. Upon arrival of the shipment, duties and taxes must be paid to release your shipment from customs. Contact your local postal service for information regarding the duties and taxes required to receive international jewelry shipments.
Can I ship to an APO/FPO address?
- Unfortunately, we cannot ship to an APO/FPO address.
How do I review my order?
- We encourage you to create a Legend Amrapali account to track orders, share your wish list, and expedite checkout.
- Email us at: help@legendamrapali.com
Will my purchase arrive gift-wrapped?
- All jewelry arrives beautifully arranged in our signature Legend Amrapali jewelry box and Legend Amrapali pouch.
Can I include a personalized gift message with my purchase?
- During the checkout process, you will have the opportunity to write a gift message for each individual item in your order. This gift message will be included on the packing slip of your order. We recommend customizing the message and adding your name, as this is the only place on the package that will identify you as the gift giver.
DELIVERY
When will my purchase be delivered?
- In stock items will be shipped within 7 to 10 business days of purchase date.
- Deliveries only occur on working days. Legend Amrapali does not process, ship or deliver orders on weekends or national holidays.
- If an item is not in stock or cannot be shipped within 7 to 10 business days of the order, a Legend Amrapali client service specialist will notify you within 48 hours of your order being received. At this time, you will have the option of cancelling your order. If an item cannot ship within the second business day of the purchase date, and you choose to cancel the order, the payment and any applicable taxes will be fully refunded using the same method the payment was received.
- *Delivery time of Custom Orders will be determined on a case-by-case basis. Custom orders typically require 8-12 weeks depending on the complexity of the request.
- Please contact Client Services regarding delivery time for custom orders.
- Email us at: help@legendamrapali.com
Will I have to sign for delivery?
- All deliveries require the signature of a person at least 18 years of age.
I missed my delivery, what should I do?
- Our Shipping partner will attempt to deliver again the following business day. The details of the shipping company will be shared once the order is confirmed, you can contact the respective shipping partner for more information.
My order was damaged when I received it, what should I do?
- In the unlikely event that you receive a damaged package, please take a picture of the box and the damaged item, and include the images in an email to help@legendamrapali.com
- Please Note: In such a case, Legend Amrapali team should get an intimation within 48 hours of delivery.
- Email us at: help@legendamrapali.com
PAYMENTS
When will my card be charged?
- Your account will be charged at the time the order is placed.
What payment methods do you accept?
- Legend Amrapali accepts all major cards and bank wire transfers. Contact Legend Amrapali Client Services at help@legendamrapali.com to set up a wire transfer payment.
Will there by taxes on my order?
- Legend Amrapali is required to collect GST on all orders shipped in India for purchases made online and by phone in the states where we conduct business. For International orders taxes will be collected by the shipping partner at the time of the delivery. For more details contact your local postal service for information regarding the duties and taxes required to receive international jewelry shipments.
How will payments transactions appear on my account?
- Payments will appear on your account as Amrapali Jewels Pvt Ltd.
How is my credit card information protected?
- Legend Amrapali is in compliance with the Payment Card Industry Data Security Standards (PCI DSS). We have protections in place to prevent unauthorized transactions and your credit card is fully secured.
How do I enter a promotional code?
- If you have a promo code, you can enter it during checkout.
How do I use a gift card?
- If you would like to use a gift card to purchase your order, you can enter the gift card code during checkout.
RETURNS
Do I have to pay for return shipping?
- Return shipping is free, provided you meet our return policy criteria.
- In case you receive damaged or defected goods thenplease contact Client Services within 48 hours of delivery.
- Email us at: help@legendamrapali.com
Are return shipments insured?
- All return shipments are fully insured by our Shipping Partner.
RETURN & EXCHANGE POLICY
What is the Legend Amrapali Return and Exchange Policy?
- Legend Amrapali wants you to be completely delighted with your jewelry purchase.
- Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging). In such a case, Legend Amrapali team should get an intimation within 48 hours of delivery.
- Email us at: help@legendamrapali.com
Refund Will be Done In The Following Case:
- 1. Genuine quality issues.
- 2. Packages lost in transit.
- 3. In case Legend Amrapali discovers that a wrong item has been shipped to you.
No Refunds Will Be Given In The Following cases:
- 1. Incorrect or outdated delivery address.
- 2. Incorrect address format including any form of a PO Box address.
- 3. After 3 failed delivery attempts by our respective courier agent.
- 4. Package refused by recipient.
- 5. Sizing issues. Thus please review our size guides carefully before making your purchase.
- 6. Products returned in a used or damaged condition.
- 7. Minor colour and design variation. All products are handmade and use natural stones, so there may be some variation from the photographs on our website.
- 8. If the jewellery is not faulty or damaged.
- 9. The customer needs to intimate us within 3 days of receipt of goods at his/her end.
Does Legend Amrapali offer custom orders?
- Custom orders will require approximately 8 to 12 weeks for Legend goldsmiths to complete. Custom orders are considered final sale and cannot be returned. Deposits on custom orders are non-refundable. To place a custom order, please contact Legend Amrapali’s Client services.
- Email: help@legendamrpali.com.
Are Legend Amrapali rings available in additional sizes?
- Most rings are available in sizes 4-11. Sizes varies by ring style. If a ring style is not available online in the size you require, custom ring sizes may be possible. To place a custom order please contact Legend Amrapali Client Services.
- Email us at: help@legendamrapali.com
- Please note that custom orders are considered final sale and cannot be returned.
Can Legend Amrapali jewelry be resized?
- Most rings can be sized up or down a full size. Most bracelets and necklaces can be shortened or lengthened. Please contact Legend Amrapali Client Services for questions regarding jewelry sizing.
- Email us at: help@legendamrapali.com
Is pricing on Legend Amrapali pieces subject to change?
- Prices listed at legendamrapali.com are subject to change without notice. Clients will be charged the price listed at legendamrapali.com on the day of purchase. Legend Amrapali reserves the right to cancel orders containing incorrect pricing including, but not limited to, erroneous pricing due to administrative or technical errors.
JEWELRY CARE
How do I care for Legend Amrapali jewelry?
- With proper care, Legend Amrapali jewelry can be enjoyed for a lifetime and passed down from generation to generation. To protect your Legend Amrapali jewelry, avoid exposing it to household chemicals like bleach or ammonia. Jewelry should not be worn in the shower or while swimming in a pool, lake, or ocean. Cosmetic and beauty products such as makeup, perfume, hair spray, lotions, and sunscreens can tarnish and damage your jewelry.
- Because of this, we recommend you to put on your jewelry after you dress. All Legend Amrapali jewelry is sold with a signature Legend Amrapali anti-tarnish pouch. When not being worn, store your jewelry in its original anti-tarnish pouch to avoid metal tarnishing. Store each piece of jewelry separately to avoid scratching.
- Precious metals like 18k gold and sterling silver will naturally tarnish due to air exposure and other elements found in the environment. For light cleanings, we recommend using a non-abrasive jewelry polishing cloth to gently remove tarnish from the jewelry.
- Your jewelry should not be stored in or near any object containing leather (leather handbag or wallet) or sulfur, as both leather and sulfur will cause jewelry to tarnish more rapidly. For more thorough cleanings, we recommend having your Legend Amrapali jewelry cleaned and serviced by a reputable, professional jeweler.